Terms and conditions

Welcome

Thanks for choosing Calm Play. To keep our sessions safe and enjoyable for all families, please take a moment to read our guidelines below.

Health & Hygiene

We want everyone to enjoy a healthy and safe space. If your child is feeling unwell, please keep them home to prevent spreading illness. During sessions, we encourage all parents and children to follow basic hygiene practices like washing hands before activities. This helps us all stay well and enjoy the play experience together.

Photography & Privacy

We understand that privacy is important. Please ask other families for permission before taking photos that include their children. During sessions, we may take photos or short videos to share the joy of play on our website and social media — but we will never post clear images of children’s faces. Any photos we share will protect your child’s identity by focusing on hands, backs, or blurred features. If you’d prefer not to be featured at all, just let us know when booking or on arrival.

Bookings & Cancellations

To prepare meaningful sessions, we invest time and resources upfront. For this reason, we can’t offer refunds if you need to cancel. If you miss a session, you may be able to join another if space allows, or transfer your booking to someone else. Transfers must be arranged beforehand to ensure everyone attending has read and agrees to our terms and conditions. Please email us at calmplaysensory@gmail.com to arrange any changes to your booking. If Calm Play must cancel a session, we will contact you promptly and offer a suitable makeup or credit.

Supervision

Your child’s safety is our top priority. We ask that parents or carers stay with their children for the entire session, providing close supervision as kids explore and play. Some activities include water and small objects that require attention. When you book, you agree to take responsibility for supervising your child during play.

Allergies & Sensitivities

If your child has allergies or sensitivities, please let us know before your session. While we take care to accommodate individual needs, many of our activities involve natural materials and food-based ingredients. We cannot guarantee a completely allergen-free space, so please decide what feels right for your family.

Feedback & Communication

Your thoughts and questions matter to us. If you have any feedback, concerns, or ideas about our sessions, please don’t hesitate to reach out at calmplaysensory@gmail.com. Open communication helps us create the best possible environment for your family.